When an ISP says it is “verified,” it means an independent third party — in our case Intertek — audits the facility’s processes, technician training, equipment, and records against the NFPA standard. Here is what that audit actually looks like from the inside.
What does the auditor examine?
- Written procedures for every service we offer: cleaning, inspection, repair, decontamination — and proof we follow them.
- Technician qualifications: documented training on every gear system we touch.
- Equipment validation: extractors, dryers, and test equipment maintained and performing to spec.
- Record integrity: can we produce the full service history of any set of gear that has been through the shop? (Yes.)
- Repair quality: stitch-for-stitch conformity with gear manufacturers’ requirements, on the actual bench.
Why does verification matter to a fire department?
Because “trust us” is not a compliance strategy. When your gear’s service records carry a verified ISP’s name, your department’s NFPA 1850 file stands on an audited foundation — which matters to insurers, grant reviewers, and the lawyer you hope never to meet.
How often does it happen?
Verification is not a plaque on the wall; it is maintained through ongoing audits. The processes the auditor saw are the processes your gear gets on an ordinary Tuesday.
FAQ
Is every ISP verified?
No — verification is voluntary and rigorous. Ask any provider for their current verification status before shipping gear.
Can we see the facility ourselves?
Request a tour — we show departments exactly what the auditors see.